Posts about Information Architecture

Cogapp delivers pro bono user experience consultancy to Norwood

Norwood, the winner of our website usability day MOT for charities competition (launched last year for World Usability Day) has now reported back on the free consultancy and user testing we delivered to improve the effectiveness of its online presence and will consequently be making improvements to their website.
 

Usability Professionals' Association event to be sponsored by Cogapp

Cogapp are sponsoring an event on UX competency being held by the UK Usability Professionals' Association (UPA) on Thursday 25th February.

Pete Gale to speak at UX Brighton

Our Head of User Experience, Pete Gale, will be speaking at the next UX Brighton event on Tuesday 9th February.

New National Archives Education site launched

The National Archives' (TNA) online education resource has undergone a radical restructure drawing on the findings of user experience research conducted by Cogapp.

The National Archives

Website Design Consultancy & IA

Bringing history to life for everyone

Information Architect joins Cogapp's expanding User Experience Team

Cogapp's User Experience department continues to grow with the addition of Information Architect Chris How. In his new role, Chris will be working with senior team members to design, develop and implement user-centred information architecture and interaction design. He comes to Cogapp with over three years' experience as a User Experience Architect for First Choice Holidays and has also worked in web design and multimedia production for clients such as BBC Worldwide and the Guardian.

Mega Dropdown Menus

MEGA is my favourite word of the moment, and completely coincidentally (unless he's spying on me), our old mate Jakob Nielsen is feeling the vibe too in this article about mega dropdowns.

What he's saying is that you can cut out the need for landing pages by having a mega dropdown like this:

Mega Dropdown Menus

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Home Office

Information Architecture

Card sorting

 As part of an information architecture (IA) project, we have been looking into different ways of usefully analysing the results of card sorts. What is card sorting? Card sorting is a quick and informative way of finding out how users group information. It is often the first step to developing a site IA. Open or closed? Open card sorting works by giving users an unsorted number of cards, each with a user goal written on, and asking the user to organise the cards into groups that make sense to them. They then name the groups themselves. Some users go through the cards in a very structured way; others start by throwing them across the table. Quantitative or qualitative? In a quantitative card sort, the facilitator (usually us) takes quite a back seat, allowing the testers (often in groups of four) to get on with it. Quantitative sorts are to get the number of results we need to analyse. In a qualitative card sort the facilitator is more involved, asking for a running commentary on why the tester is grouping cards together and the thinking behind it. This helps us when we analyse the data and work on the IA as we have an idea of user thinking. We usually use a combination of these two methods to get our results, often with a rough 50/50 split. The cards and goals The goals on cards should always be research-based. Card sorting is a research-based exercise, and it’s results are dependent on the quality of the goals used to sort. On a recent Cogapp project, we conducted the following before undertaking card sorting:

  • A heuristic site evaluation
  • Review of existing research
  • Stakeholder interviews which provided organisational goals
  • User depth interviews which provided a number of user goals
  • Strategy workshop to prioritise user goals and organisational goals

In this example, we held a strategy workshop with our client where we analysed the goals that had come out of the user research and prioritised the organisational need against the user need, shown below.

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Cogapp wins Information Architecture project for National Archives

After a successful competitive tendering process, Cogapp is pleased to announce it will be undertaking an Information Architecture consultancy project for the National Archives' redevelopment of its online services. A government department, the National Archives is an crucial information resource, bringing together the Public Record Office, Historical Manuscripts Commission, the Office of Public Sector Information and Her Majesty's Stationery Office.