What was your last experience with a museum audio or multimedia guide like?
Do you use them when if you’re visiting on your own or in a group? Do you use them with your children?
What excites and frustrates you most about them?
What type and depth of content would you like to see more of?
When do you use the guides? In front of the exhibits in the gallery? In preparation of the visit? During breaks in the cafe?
These were just some of the questions we asked ourselves and museum visitors when we first started thinking about designing a mobile web guide with a difference for The Baltimore Museum of Art.