User experience

The research that feeds into our UX work begins alongside our other discovery workstreams and lasts between two and four weeks. We will visit you and explore as the public would, gaining first-hand experience of your organisation.

We will also go behind the scenes, reviewing any previous work you have done to find gaps in understanding.

Our evidence-based approach delivers work that is beautiful, user-friendly, and accessible to the highest standards.

Alongside focused research into your organisation, its aims, and current context, when you work with us you can expect to take part in the following kinds of activity.

• Audience research
• Stakeholder workshops
• Prototyping
• Information architecture
• User testing
• Analytics review and configuration
• SEO and GEO planning

Our iterative process means our solutions are constantly improved and, when delivered, are precisely suited to the goal of the project and your audiences.

We will test our assumptions throughout our work together and adapt our solutions in light of new evidence.

Whether it’s seamless ticket purchase paths or logged-in experiences, your audiences will feel at home with your digital offerings. From expert researchers to the general public, our work together will ensure that your digital estate is accessible, easy to use, beautiful, and delightful.